Shipping
Worldwide delivery
Our parcels ship from Nice, France. Shipping costs depend on the destination country and the weight of your order. They are calculated automatically and shown before payment.
| Destination | Carrier | Shipping cost | Free shipping |
|---|---|---|---|
| Mainland France and Monaco | Colissimo, signature required | €6.96 to €12.50 | on orders over €40 |
| Western Europe: Andorra, Austria, Belgium, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain (excluding the Balearic Islands) | Colissimo, signature required | €11.94 to €22 | on orders over €50 |
| Switzerland | Colissimo, signature required | €10.57 to €23.40 | on orders over €60 |
| United Kingdom | Colissimo, signature required | €18 to €36 | — |
| Other European Union countries: Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden | UPS / DHL / Chronopost | €19.30 to €32.10 | — |
| Cyprus, Malta and Europe outside the EU: Gibraltar, Guernsey, Isle of Man, Jersey, Liechtenstein, Norway, Vatican City | UPS / DHL / Chronopost | €19.30 to €32.10 | — |
| French overseas territories and the Balearic Islands: Guadeloupe, French Guiana, Martinique, New Caledonia, Réunion, Balearic Islands | UPS / DHL / Chronopost | €19.30 to €32.10 | — |
| United States and Canada | UPS / DHL / Chronopost | €31.50 to €52.50 | — |
| Rest of the world | UPS / DHL / Chronopost | €56 to €92 | — |
Free shipping thresholds include VAT and apply after discounts. For very heavy orders (over 15 kg to France, 8 kg to Western Europe, 7 kg to Switzerland, 6 kg to other European countries, overseas territories and North America, 4 kg to the rest of the world), contact us at info@monpetitart.com for a quote.
Delivery times
You will receive an email with your tracking number as soon as your parcel leaves our warehouse. Typical delivery times are two (2) to five (5) business days in France and Europe from order confirmation, slightly longer for other destinations (subject to product availability and the accuracy of the information provided). In any event, delivery will not exceed thirty (30) days.
You can track your parcel with the tracking number in your shipping email, on the Colissimo, UPS, DHL or Chronopost website.
Delivery address
To have your order delivered to someone else, simply enter their address at checkout. Your billing address remains the one on your account. Your parcel will be delivered to the address you entered.
Les Éditions Lucine cannot be held responsible for data entry errors and any resulting delays or delivery errors. In such cases, all costs of reshipping the order are borne by the customer.
Les Éditions Lucine cannot be held responsible for delivery delays caused by errors or disruptions attributable to carriers (in particular total or partial strikes of postal services, transport and/or communications).
Parcels awaiting collection
Parcels are delivered against signature. If you are absent, a delivery notice is left and the parcel can be collected from the post office or pickup point named by the carrier within the period it allows. If it is not collected in time, the parcel is returned to Les Éditions Lucine, which reserves the right to refund the price of the products after deducting the costs incurred; the original shipping costs remain payable by the customer.
PRECAUTIONS ON DELIVERY
When you receive your order, check that your parcel has not been damaged in transit. This check must be made at the time of delivery, in the presence of the delivery person. If the packaging and/or product(s) are damaged, note the damage on the carrier's delivery slip. You may also refuse the parcel. This slip will be an important document for Les Éditions Lucine or the carrier to compensate you (refund or exchange).
CUSTOMS
For orders delivered outside the European Union (including Switzerland, the United Kingdom, Norway, the United States and Canada) and to the French overseas territories, the Canary Islands, Ceuta and Melilla, any customs duties and import taxes are not included in the price. They are charged when the parcel arrives in the destination country and must be paid by the recipient (this also applies to retail and wholesale businesses).
RETURNS
Returns are accepted within 30 days. Return shipping costs are paid by the customer (see our terms and conditions of sale).